TERMS AND CONDITIONS FOR CLIENTS
These Terms and Conditions ("Terms") constitute a legally binding agreement between you
("Client," "you," or "your") and "POLY NUTRI" Ltd., a company registered in the Republic of
Bulgaria, UIC 208184547 ("Company," "we," "us," or "our") regarding your access to and use
of the website polynutrient.com ("Website") and the services offered therein.
By accessing, browsing, or using the Website, you acknowledge that you have read,
understood, and agree to be bound by these Terms. If you do not agree to these Terms,
please do not access or use the Website.
If you have any questions about these Terms, please contact us at:
hello@polynutrient.com
Definitions
1. For the purposes of these Terms:
● "Client" refers to any individual who registers an account on the Website for the
purpose of receiving nutritional consultancy services.
● "Nutritionist" refers to nutrition specialists who provide consultancy services through
the Website.
● "Services" refers to the nutritional consultancy services provided by Nutritionists
through the Website.
● "Content" refers to all information, text, graphics, photos, videos, data, and other
materials available on or through the Website.
Eligibility, registration and use of the Website
2.1. By using the Website, you represent and warrant that:
2.1.1. You are at least 18 years of age.
2.1.2. You are not located in or a resident of any European Union member state.
2.1.3. You have the legal capacity to enter into these Terms and to be bound by
them.
2.1.4. You will comply with these Terms and all applicable local, state, national, and
international laws, rules, and regulations.
2.2. To access certain features of the Website and to book Services, you must register for
an account. When registering, you agree to:
2.2.1. Provide accurate, current, and complete information
2.2.2. Maintain and promptly update your account information.
2.2.3. Keep your account credentials confidential and secure.
2.2.4. Accept full responsibility for all activities that occur under your account.
2.2.5. Notify us immediately of any unauthorized use of your account or any other
breach of security.
2.3. The Company reserves the right to refuse registration, suspend, or terminate your
account at its sole discretion without prior notice if you violate these Terms or if your use of
the Website is deemed inappropriate.
Services and Payments
3.1. The Website facilitates connections between Clients and Nutritionists, allowing
Clients to book the following Services:
● One-time consultancy sessions
● Monthly subscription for ongoing consultancy services
3.2. The Services provided through the Website are offered and performed by
Nutritionists. No contractual relationship regarding the provision of the Services is formed
between the Client and the Company.
3.3. The Company warrants that the Nutritionists registered as Service providers on the
website have proved to the Company that they have the necessary qualification to perform
the Services but the Company bears no responsibility regarding the Services and any results
from it.
3.4. All fees for Services are non-refundable once a booking is confirmed, as specified in
Section 3.8 below.
3.5. The Company acts as an intermediary for payment processing between Clients and
Nutritionists. By using the Services, you authorize the Company to:
● Collect payment on behalf of Nutritionists through Stripe or other designated
payment processors.
● Deduct applicable fees before transferring payment to Nutritionists.
● Store your payment information according to industry standards and applicable laws.
3.6. Upon successful payment, the Company will provide you with a receipt. The
Nutritionist is responsible for issuing an invoice for the gross amount of the Services
rendered.
3.7. Prices for Services may change at any time, but changes will not affect bookings that
have already been confirmed.
3.8. Cancellation and Refund Policy:
3.8.1. Once you have booked a consultancy service for a specific date and time, you
cannot cancel the service or receive a refund.
3.8.2. If you miss a scheduled appointment with a Nutritionist, you are not entitled
to a refund or rescheduling of the service.
3.8.3. Monthly subscriptions cannot be canceled or refunded for the current billing
period once payment has been processed.
Client responsibilities
4.1. As a Client, you acknowledge and agree that:
4.1.1. You will provide accurate, current, and complete personal information,
including health-related information necessary for the Nutritionists to provide appropriate Services.
4.1.2. Any inaccurate, outdated, or incomplete information provided by you may
result in inadequate or improper consultancy services, for which the Company bears no
responsibility.
4.1.3. You will use the Website and Services in a manner consistent with these
Terms and any applicable laws and regulations.
4.1.4. You will not use the Services as a substitute for professional medical advice,
diagnosis, or treatment.
4.1.5. You will interact with Nutritionists in a respectful and professional manner.
4.2. You acknowledge that the Nutritionists' advice is based on the information you
provide, and the effectiveness of the Services depends on the accuracy and completeness of
this information.
Personal data and Privacy
5.1. In order to use the Services, you are required to provide personal data, which may
include health-related information. By using the Website, you consent to:
5.1.1. The collection and processing of your personal data by the Company for the
purposes of operating the Website and facilitating the Services.
5.1.2. The sharing of your personal data with your selected Nutritionist, who will act
as a controller of your personal data for the purpose of providing the Services.
5.2. You have the right to request the erasure of your personal data from the Company's
systems by contacting our support team. However, please note that:
5.2.1. Erasure of your data may affect your ability to access the Services.
5.2.2. We may retain certain information as required by law or for legitimate
business purposes.
5.2.3. We cannot ensure the deletion of your data from the Nutritionist's systems, as
they act as separate data controllers.
5.3. For more information about how we collect, use, and protect your personal data,
please refer to our Privacy Policy, which is incorporated into these Terms by reference.
Intellectual Property
6.1. All content on the Website, including but not limited to text, graphics, logos, icons,
images, audio clips, digital downloads, data compilations, and software, is the property of the
Company or its content suppliers and is protected by international copyright laws.
6.2. You are granted a limited, non-exclusive, non-transferable, revocable license to
access and use the Website and its content for personal, non-commercial purposes in
accordance with these Terms.
6.2. You may not:
6.2.1. Modify, copy, distribute, transmit, display, perform, reproduce, publish,
license, create derivative works from, transfer, or sell any information, software, products, or
services obtained from the Website.
6.2.2. Use any content for commercial purposes without our express written
consent.
6.2.3. Remove any copyright, trademark, or other proprietary notices from any
content on the Website.
Limitation of liability
7.1. The Company acts solely as an intermediary platform connecting Clients with
Nutritionists. The Company does not:
● Provide nutritional consultancy services.
● Endorse any Nutritionist on the platform.
● Guarantee the quality, safety, or legality of the Services provided by Nutritionists.
● Assume any responsibility for the actions, content, information, or data of
Nutritionists or other third parties.
7.2. To the maximum extent permitted by applicable law, the Company shall not be liable
for:
● Any direct, indirect, incidental, special, consequential, or punitive damages, including
without limitation, loss of profits, data, use, goodwill, or other intangible losses.
● Any damages arising from your use of or inability to use the Website or Services.
● Any damages arising from communications or interactions with Nutritionists or other
users of the Website.
● Any damages related to the accuracy, completeness, or usefulness of the nutritional
advice provided by Nutritionists.
7.3. The limitations of liability set forth in this section shall apply even if the Company
has been advised of the possibility of such damages.
Dispute resolution
8.1. While the Company bears no responsibility for the Services performed by
Nutritionists, the Company may provide a dispute resolution procedure through its support
agents in case of conflicts between Clients and Nutritionists.
8.2. To initiate the dispute resolution process, you must:
● Contact our support team within seven (7) days of the incident.
● Provide all relevant information and documentation related to the dispute.
● Cooperate with our investigation and respond promptly to our requests for
information.
8.3. The Company will review the dispute and make a determination at its sole discretion.
The Company's decision shall be final and binding.
Indemnification
9. You agree to indemnify, defend, and hold harmless the Company, its affiliates,
officers, directors, employees, consultants, agents, and representatives from and against any
and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable
attorneys' fees) that such parties may incur as a result of or arising from your violation of
these Terms, the use of the Website or Services, your violation of any rights of any third
party, and your general conduct in connection with the Website or Services.
Modifications
10.1. The Company reserves the right to modify or replace these Terms at any time at its
sole discretion. The most current version of the Terms will be posted on the Website with the
effective date.
10.2. Your continued use of the Website after any such changes constitutes your acceptance
of the new Terms. If you do not agree to the new Terms, you must stop using the Website.
10.3. The Company reserves the right to modify, suspend, or discontinue the Website or
any part thereof with or without notice.
10.4. The Company reserves the right to also impose limits on certain features and services
or restrict access to parts or all of the Website without notice or liability.
Termination
11.1. The Company may terminate or suspend your account and bar access to the Website
immediately, without prior notice or liability, for any reason whatsoever, including without
limitation if you breach these Terms.
11.2. Upon termination, your right to use the Website will immediately cease. If you wish
to terminate your account, you may simply discontinue using the Website or contact our
support team to request account deletion.
11.3. All provisions of these Terms which by their nature should survive termination shall
survive termination, including, without limitation, ownership provisions, warranty
disclaimers, indemnity, and limitations of liability.
Governing law and Jurisdiction
12.1. These Terms shall be governed by and construed in accordance with the laws of the
Republic of Bulgaria, without regard to its conflict of law provisions.
12.2. Any legal action or proceeding arising out of or relating to these Terms shall be
brought exclusively in the courts of the Republic of Bulgaria, and you consent to the
personal jurisdiction of such courts.
Geographic restrictions
13.1. The Website and Services are intended for use by individuals residing outside the
European Union. By using the Website, you represent and warrant that you are not located
in, under the control of, or a national or resident of any European Union member state.
13.2. The Company makes no representation that the Website or Services are appropriate
or available for use in other locations. Those who access or use the Website from other
jurisdictions do so at their own risk and are responsible for compliance with local law.
Severability
14. If any provision of these Terms is held to be unenforceable or invalid, such provision
will be changed and interpreted to accomplish the objectives of such provision to the greatest
extent possible under applicable law and the remaining provisions will continue in full force
and effect.
Waiver
15. The failure of the Company to enforce any right or provision of these Terms will not
be considered a waiver of those rights. No waiver of any provision shall be deemed a further
or continuing waiver of such provision or any other provision.
Entire Agreement
16.1. These Terms, together with the Privacy Policy and any other legal notices published
by the Company on the Website, shall constitute the entire agreement between you and the
Company concerning the Website and Services.
16.2. These Terms supersede and replace any prior agreements between you and the
Company regarding the Website and Services.
BY USING THE WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ
THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY
THEIR TERMS AND CONDITIONS.